Terms of Service

Last updated: 30 August 2026

These Terms of Service govern your access to and use of Orralen - Language Voice Tutor ("Orralen"), including the Orralen website, supported desktop and mobile applications, account features, language lessons, AI-generated tutor responses, voice and transcription features, support, Free access, Premium trial access, and paid Premium subscriptions.

Orralen is a digital language-learning service operated by ORRALEN TECHNOLOGIES LTD.

By creating an Orralen account, purchasing Premium, or using Orralen, you agree to these Terms.

If you do not agree to these Terms, please do not use Orralen.

1. Who operates Orralen

Orralen - Language Voice Tutor is operated by:

ORRALEN TECHNOLOGIES LTD Registered in England and Wales Company number: 17401638 Registered office: 4th Floor Office, 205 Regent Street, London, England, W1B 4HB, United Kingdom

Support email: support@languagevoicetutor.com

More company information is available on the Seller and Company Details page.

2. About Orralen

Orralen is a digital language-learning service designed to help users practise languages through AI-guided lessons and conversations.

Depending on the platform, account status, language, device, and features available to you, Orralen may allow you to:

choose a study language, level, topic, and situation;
practise through text conversations with an AI tutor;
practise through voice conversations;
use speech recognition and transcription;
hear AI tutor responses using text-to-speech;
review lesson history and learning progress;
earn achievements;
submit feedback or reports;
use Free access;
use a 7-day Premium registration trial;
purchase and use a paid Premium subscription.

Orralen is intended for educational language practice.

Orralen is not a school, university, accredited certification provider, immigration service, official translation service, or professional legal, medical, financial, employment, immigration, or other advisory service.

3. Supported platforms

Orralen may be available through different supported platforms.

The Windows desktop application is distributed directly through Orralen.

The Android application is distributed through Google Play in countries, regions, testing stages, and release stages where it is available.

The application may appear on a supported mobile device under the shorter display name Orralen.

An iOS application is not currently available.

Features may differ between platforms.

We may add, remove, limit, test, or change supported platforms and distribution channels over time.

Where Orralen is distributed through a third-party store or platform, additional terms and policies of that store or platform may apply.

4. Orralen account

You need an Orralen account to use the main learning features of the service.

The same Orralen account may be used across supported Orralen applications.

Your account may include information and service status such as:

account details;
user settings;
Free access;
Premium trial status;
Premium status;
lesson history;
progress;
achievements; and
other supported account features.

These account features are managed through Orralen's shared backend account system rather than separately by each application.

You are responsible for:

providing accurate account information;
keeping your password and login credentials secure;
keeping access to your email account secure;
activity carried out through your account; and
contacting us promptly if you believe your account has been compromised.

You may not sell or transfer your Orralen account to another person.

We may use reasonable security and anti-abuse measures to protect accounts, subscriptions, and the service.

5. Password recovery and account security

Orralen may provide password recovery and password-change features.

If you forget your password, you may use the available password recovery process to verify access to your registered email address and set a new password.

If you are already signed in, separate account settings may allow you to change your password.

You are responsible for maintaining control of the email address associated with your Orralen account.

6. 7-day Premium registration trial

A 7-day Premium trial starts after successful registration of a new Orralen account.

The trial provides Premium learning access for the trial period.

No payment method or purchase is required to start this registration trial.

The 7-day Premium registration trial is provided directly by Orralen.

It is not:

a Google Play free trial;
a Google Play introductory offer;
a Paddle free trial; or
a paid subscription.

The registration trial does not automatically create a paid subscription.

The registration trial does not automatically result in a charge when it ends.

When the trial expires, the Orralen account moves to the Free plan unless the user separately purchases a Premium subscription.

The registration trial is intended to be available once per account.

We may use reasonable measures to prevent repeated trial abuse.

7. Free plan

The Free plan currently includes 1 free lesson per day.

A Free lesson is counted only after:

a lesson session has started; and
you have sent at least 3 valid learner messages during that lesson session.

If these conditions are not reached, the lesson is not counted as the daily Free lesson.

After the daily Free lesson has been counted, you may continue that same lesson.

You will not be able to start another Free lesson until the daily Free allowance resets.

We may make reasonable changes to Free features and limits over time.

Material changes will be reflected in the service or relevant public information.

8. Premium

Premium is Orralen's paid subscription tier.

The current reference price is:

Premium — €14.99 per month

The final price payable by you is the price displayed by the relevant payment provider before you confirm the purchase.

The final price, billing currency, applicable taxes, and available payment methods may depend on factors including:

your country or region;
your platform;
the payment provider;
local currency conversion;
applicable taxes; and
applicable law.

Google Play or Paddle may therefore display a final checkout amount that differs from the reference price shown on the Orralen website.

Premium provides access to Premium learning features, including unlimited daily lessons under normal use, subject to reasonable technical, security, anti-abuse, and service-protection measures.

Premium access is associated with your Orralen account after the relevant subscription status has been confirmed by Orralen's backend.

The Orralen application itself does not independently grant Premium merely because a payment screen has been completed. Premium becomes active after the subscription status has been confirmed through the applicable billing process.

Where supported, valid Premium access may be recognised across supported Orralen applications using the same Orralen account.

9. Payment channels

Orralen may use different payment channels depending on the platform through which Premium is purchased.

The main payment channels are currently:

Google Play for supported Android purchases; and
Paddle for supported desktop or web purchases.

Google Play and Paddle are separate payment channels.

A Google Play subscription is not a Paddle subscription.

A Paddle subscription is not a Google Play subscription.

The payment subscription remains associated with the provider through which the purchase was made even if Premium access is recognised by the same Orralen account across supported applications.

10. Google Play subscriptions

Premium subscriptions purchased through the Orralen Android application use Google Play Billing.

Google Play handles the purchase process and displays the applicable:

subscription price;
billing currency;
taxes where applicable;
payment method;
billing period; and
renewal information

before the purchase is confirmed.

The current Orralen Google Play subscription is a monthly Premium subscription.

Orralen does not currently offer a Google Play annual subscription.

Orralen does not currently use a Google Play free trial or introductory offer.

The separate 7-day Premium registration trial described in these Terms is not part of Google Play Billing.

Google Play purchases are also subject to applicable Google Play terms, policies, and account controls.

11. Paddle subscriptions

Where Premium is purchased through a checkout provided by Paddle, the payment transaction is processed through Paddle.

For transactions processed through Paddle, Paddle acts as the seller or Merchant of Record for the payment transaction under Paddle's applicable Buyer Terms.

Paddle may handle matters including:

checkout;
payment processing;
applicable transaction taxes;
receipts and invoices;
recurring billing;
subscription management;
cancellation; and
refunds.

Orralen remains responsible for providing and supporting the Orralen digital service.

Paddle purchases are also subject to applicable Paddle Buyer Terms and policies.

12. Automatic renewal

Paid Premium subscriptions normally renew automatically for successive billing periods until cancelled.

The relevant payment provider shows the billing period, price, and renewal information before the subscription is purchased.

For the current monthly Premium subscription, renewal normally occurs monthly unless the subscription is cancelled.

You are responsible for cancelling the subscription through the payment channel used for the purchase if you do not want it to renew.

The 7-day Premium registration trial is different.

It does not automatically renew.

It does not automatically convert into a paid subscription.

It does not create an automatic payment obligation.

13. Cancellation

You may cancel a paid Premium subscription using the cancellation process associated with the payment provider through which you purchased it.

Google Play subscriptions

If you purchased Premium through Google Play, the subscription should normally be managed and cancelled through Google Play subscription controls.

Paddle subscriptions

If you purchased Premium through Paddle, the subscription should normally be managed and cancelled using the Paddle subscription-management options provided for that purchase.

Effect of cancellation

Unless applicable law or the payment provider provides otherwise, cancelling a subscription stops future renewals.

Premium access normally remains available until the end of the already-paid billing period.

Cancelling a subscription does not automatically create a refund for a payment that has already been completed.

Uninstalling Orralen from a Windows computer or Android device does not cancel a paid subscription.

Deleting or requesting deletion of an Orralen account does not automatically cancel an external Google Play or Paddle subscription.

If you want to prevent future subscription charges, you should cancel the subscription separately through the payment provider through which it was purchased.

See the Cancellation Policy for more information.

14. Refunds

Completed payments are generally non-refundable except where:

a refund is required by applicable law;
the applicable payment provider's policies provide a refund; or
a refund is otherwise approved through the applicable payment process.

Orralen does not provide a general voluntary 30-day refund guarantee.

Orralen also does not create a universal voluntary 14-day refund guarantee beyond any rights that apply under law or the relevant payment provider's rules.

Google Play purchases

Refund requests for purchases made through Google Play should normally be submitted using the refund and order-support options provided by Google Play.

Google Play applies its own refund rules.

Eligibility for a Google Play refund may depend on factors including:

the nature of the purchase;
how much time has passed since the purchase;
the user's country or region;
applicable consumer law; and
the circumstances of the request.

Where appropriate and permitted, ORRALEN TECHNOLOGIES LTD may also assist with a Google Play purchase issue or process a refund using the tools Google makes available to developers.

Paddle purchases

Refund requests for transactions processed through Paddle are handled through Paddle's applicable refund and buyer-support processes.

Paddle applies its Refund Policy and applicable mandatory consumer rights.

Cancellation and refunds are different

Cancelling a subscription stops future renewals in accordance with the applicable cancellation rules.

Cancellation does not automatically refund an already completed payment.

If a payment is refunded, Premium access connected with that payment may end or be revoked.

Nothing in these Terms limits any refund, withdrawal, cancellation, or other consumer right that cannot lawfully be excluded.

See the Refund Policy for more information.

15. Account deletion

You may request deletion of your Orralen account using the account-deletion options provided by Orralen or by contacting support where applicable.

Account deletion and subscription cancellation are separate processes.

Submitting an Orralen account-deletion request does not automatically cancel:

a Google Play subscription; or
a Paddle subscription.

If an external paid subscription is active, you should separately cancel that subscription through the applicable payment provider if you want to prevent future charges.

An account-deletion request may require processing before deletion is completed.

Where deletion is completed, account information may be deleted or anonymised as appropriate.

Certain information may need to be retained where required for purposes such as:

legal obligations;
accounting;
payment records;
fraud prevention;
security;
dispute resolution; or
other legitimate obligations.

For more information, see the Privacy Policy.

16. Acceptable use

You agree not to use Orralen to:

violate applicable law or regulation;
submit illegal, harmful, abusive, hateful, sexually exploitative, or infringing content;
harass, threaten, exploit, or harm another person;
attempt to gain unauthorised access to accounts, systems, or data;
interfere with or attack the service;
deliberately overload the service;
bypass account, security, subscription, payment, or usage controls;
use automated methods to create accounts or abuse lessons, AI, voice, transcription, or other features;
improperly scrape or extract service data;
use the service to distribute unlawful or harmful material; or
intentionally provide highly sensitive personal information that is not necessary for language practice.

We may use reasonable technical and operational measures to prevent misuse and protect Orralen and its users.

17. AI-generated content

Orralen uses artificial intelligence to provide language-learning conversations, explanations, exercises, corrections, and other tutor responses.

AI-generated content may sometimes be:

inaccurate;
incomplete;
repetitive;
inappropriate;
delayed; or
unsuitable for a particular situation.

You should use reasonable judgement when reviewing AI-generated information.

Orralen and its AI-generated responses must not be relied upon as professional:

legal advice;
medical advice;
financial advice;
immigration advice;
employment advice;
safety-critical advice; or
other professional advice.

Orralen is designed primarily for language learning and practice.

You may report problematic AI-generated content through Orralen's available feedback or reporting features or by contacting support@languagevoicetutor.com.

For more information, see the AI & Data Disclosure.

18. Voice, transcription, and text-to-speech

Orralen includes voice-related language-learning features.

When you use microphone or voice features, Orralen may process information needed to recognise your speech and conduct the lesson.

This may include:

microphone audio;
speech-recognition data;
transcripts;
lesson text;
lesson context;
learner messages;
AI tutor responses; and
information needed to generate spoken tutor responses.

Audio may be transmitted and processed by Orralen's backend and relevant speech or AI service providers where necessary to provide these features.

Raw lesson audio is not intended to be stored as normal long-term lesson history.

Text lesson messages, transcripts, lesson summaries, and related learning information may be retained as part of lesson history or account records where supported by the service.

For more information about this processing, see the Privacy Policy and AI & Data Disclosure.

19. Lesson history, progress, and achievements

Orralen may store learning information associated with your account so that supported applications can provide lesson history, progress tracking, achievements, and related features.

The information available in lesson history may include lesson-related text and other learning records supported by the service.

Not every temporary item processed during a lesson necessarily becomes part of permanent lesson history.

For more information about what information is processed and retained, see the Privacy Policy.

20. Your content

You keep any rights you already have in content that you submit to Orralen.

You give ORRALEN TECHNOLOGIES LTD permission to process your submitted content to the extent reasonably necessary to:

provide Orralen;
conduct lessons;
provide AI and voice features;
maintain lesson history and progress where applicable;
operate and secure the service;
troubleshoot problems;
provide customer support;
prevent fraud and abuse;
comply with applicable law; and
perform the processing described in the Privacy Policy.

This permission does not transfer ownership of your submitted content to ORRALEN TECHNOLOGIES LTD.

Do not provide content that you do not have the right to provide.

AI-generated tutor responses may be similar to responses generated for other users.

You should not assume that AI-generated content is unique to you.

21. Orralen intellectual property

Orralen - Language Voice Tutor, the Orralen name and branding, applications, website, software, service design, lesson structure, documentation, graphics, and other proprietary service materials are owned by ORRALEN TECHNOLOGIES LTD or its licensors except where otherwise stated.

You receive a limited, personal, non-exclusive, non-transferable, and revocable right to use Orralen in accordance with these Terms.

You may not, except where applicable law expressly permits it:

sell or resell Orralen;
sublicense access to Orralen;
commercially exploit Orralen without permission;
copy substantial proprietary parts of Orralen;
circumvent technical protections; or
reverse engineer Orralen.

Nothing in these Terms transfers ownership of ORRALEN TECHNOLOGIES LTD intellectual property to you.

22. Application downloads and updates

Supported Orralen applications may require updates to continue operating correctly or securely.

Windows application updates may be distributed directly through Orralen.

Android application updates may be distributed through Google Play.

We may stop supporting outdated application versions where reasonably necessary for:

security;
compatibility;
reliability;
legal compliance; or
product development.

You are responsible for using a compatible device and maintaining a reasonably secure operating system.

Some Orralen features also require an internet connection.

23. Third-party services

Orralen relies on third-party service providers where reasonably necessary to operate the service.

Depending on the feature being used, these providers may support functions such as:

cloud hosting and infrastructure;
authentication;
email delivery;
artificial intelligence processing;
speech recognition and transcription;
text-to-speech;
payment processing and subscription management;
security and diagnostics; and
customer support.

Some third-party services have their own applicable terms and privacy policies.

Google Play purchases are also subject to applicable Google Play terms and policies.

Paddle purchases are also subject to applicable Paddle Buyer Terms and policies.

For information about personal-data processing, see the Privacy Policy.

24. Service availability and changes

We may update, improve, add, limit, test, replace, suspend, or discontinue parts of Orralen.

We do not guarantee that every feature will always be available:

on every platform;
on every device;
in every language;
for every account;
in every country or region; or
at every release stage.

Temporary interruptions may occur because of:

maintenance;
security measures;
network problems;
provider outages;
software errors;
infrastructure problems; or
other operational reasons.

We will take reasonable steps to operate and maintain the service, but uninterrupted availability cannot be guaranteed.

25. Suspension or termination

We may suspend, restrict, or terminate access to Orralen where reasonably necessary, including where we reasonably believe that:

you have materially violated these Terms;
your account presents a security or fraud risk;
the service is being used unlawfully;
payment or subscription systems are being abused;
technical protections are being bypassed;
usage seriously interferes with operation of the service; or
continued access could harm Orralen, another user, or a third party.

Where appropriate and reasonably possible, we may provide notice or an opportunity to resolve the issue.

You may stop using Orralen at any time.

Stopping use of Orralen or uninstalling an application does not by itself cancel an active paid subscription.

26. Privacy and data protection

Your use of Orralen is also subject to the Privacy Policy.

The Privacy Policy explains how personal data may be:

collected;
used;
transmitted;
disclosed;
retained;
protected; and
deleted or anonymised.

Additional information specifically about AI, microphone audio, transcription, speech processing, and related features is provided in the AI & Data Disclosure.

27. Consumer rights

Nothing in these Terms limits or excludes consumer rights that cannot lawfully be excluded.

Depending on:

your country or region;
the payment provider;
the type of transaction; and
applicable law,

you may have mandatory rights relating to digital services, digital content, service quality, cancellation, withdrawal, refunds, remedies, or other consumer protections.

Where mandatory law gives you greater protection than these Terms, that mandatory law applies.

Rights and remedies provided by Google Play or Paddle may also apply to purchases processed through those providers.

28. Disclaimer

Orralen is an AI-assisted educational service.

We aim to provide a useful and reliable language-learning experience, but AI-generated responses may contain errors and the service may occasionally experience technical problems or interruptions.

We do not guarantee any particular:

learning outcome;
examination result;
qualification;
employment result;
immigration result;
language proficiency level; or
other specific result from using Orralen.

To the fullest extent permitted by applicable law, Orralen is provided without guarantees beyond those expressly stated in these Terms or required by law.

Nothing in this section limits statutory guarantees or consumer rights that cannot lawfully be excluded.

29. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

fraud;
fraudulent misrepresentation; or
any other liability that cannot legally be excluded or limited.

To the fullest extent permitted by applicable law, ORRALEN TECHNOLOGIES LTD is not responsible for indirect or unforeseeable losses resulting from use of Orralen.

If you use Orralen primarily as a consumer, nothing in these Terms limits mandatory consumer protections that apply to you.

If you use Orralen for business purposes, then to the fullest extent permitted by law we are not responsible for indirect loss of profit, revenue, business opportunity, or business data arising from use of the service.

30. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer living outside England and Wales, this choice of law does not remove any mandatory consumer protection rights that apply to you under the laws of your country or region.

Nothing in this section prevents you from using any local court, dispute-resolution procedure, or consumer right that applicable mandatory law gives you.

31. Changes to these Terms

We may update these Terms from time to time.

Changes may be necessary because of:

changes to Orralen;
new or changed features;
supported-platform changes;
payment-method changes;
legal or regulatory requirements;
security requirements; or
changes to our business operations.

When these Terms are updated, the "Last updated" date will be changed.

Where applicable law requires additional notice or consent for a material change, we will provide it.

Your continued use of Orralen after updated Terms take effect means that the updated Terms apply to your continued use, subject to any rights that cannot lawfully be waived.

32. Contact

For questions about these Terms or Orralen, contact:

ORRALEN TECHNOLOGIES LTD 4th Floor Office, 205 Regent Street London, England, W1B 4HB United Kingdom

Company number: 17401638

Email: support@languagevoicetutor.com

Website: https://languagevoicetutor.com

Home Download Pricing Terms Privacy Refunds Cancellation Support