Refund Policy

Last updated: 30 August 2026

This Refund Policy explains how refund requests are handled for Orralen - Language Voice Tutor ("Orralen").

Orralen is operated by ORRALEN TECHNOLOGIES LTD.

Completed payments are generally non-refundable except where a refund is required by applicable law, provided under the rules of the payment provider used for the purchase, or otherwise approved through the applicable refund process.

Nothing in this Refund Policy limits any mandatory consumer rights that apply to you.

1. 7-day Premium registration trial

A new Orralen account receives a 7-day Premium registration trial.

No payment method or purchase is required to start this trial.

The 7-day Premium registration trial is provided directly by Orralen.

It is not:

• a Google Play free trial;
• a Google Play introductory offer;
• a Paddle free trial; or
• a paid subscription.

The trial does not automatically convert into a paid subscription and does not automatically result in a charge when it ends.

Because no payment is required for the registration trial, there is no payment to refund for the trial itself.

2. General refund rule

Orralen does not provide a general voluntary 30-day refund guarantee.

Orralen also does not provide a universal voluntary 14-day refund guarantee beyond any withdrawal, cancellation, or refund rights that apply under applicable law or the rules of the payment provider used for the transaction.

Refund rights may vary depending on:

• your country or region;
• the payment provider;
• the type of transaction;
• the circumstances of the purchase;
• how much time has passed since the purchase; and
• applicable consumer law.

Where applicable law gives you a mandatory right to a refund, withdrawal, cancellation, or other remedy, that right is not limited by this Refund Policy.

3. Google Play purchases

Premium subscriptions purchased through the Orralen Android application are processed using Google Play Billing.

Refund requests for Google Play purchases should normally be submitted through the refund and order-support process provided by Google Play.

Google Play applies its own refund rules.

Eligibility may depend on factors including:

• the type of purchase;
• the time since the transaction;
• your country or region;
• whether the purchase was authorised;
• whether the service was provided as described; and
• applicable consumer law.

Google may approve or refuse a refund according to its applicable policies.

You may also contact Orralen support if you have a problem with a Google Play purchase.

Where appropriate and permitted, ORRALEN TECHNOLOGIES LTD may investigate the purchase and may use the refund tools provided to developers by Google Play.

Any refund for a Google Play transaction must be handled through the appropriate Google Play payment and order system.

ORRALEN TECHNOLOGIES LTD will not ask you to provide your full payment card details in order to investigate a Google Play purchase.

4. Paddle purchases

For Premium transactions processed through Paddle, Paddle acts as the seller or Merchant of Record for the payment transaction under its applicable terms.

Paddle's general refund policy applies to transactions processed through Paddle together with any mandatory consumer rights that apply to the purchase.

Paddle generally treats completed transactions as non-refundable unless:

• applicable law requires a refund;
• Paddle's applicable policies provide a refund; or
• Paddle otherwise approves the refund.

Refund requests for Paddle transactions can normally be submitted through Paddle Buyer Support.

You may also use the subscription, receipt, or order-management options provided by Paddle for your transaction where available.

Paddle Buyer Support is available at:

paddle.net

You may contact Orralen support if you need help identifying or resolving an Orralen-related problem connected with a Paddle purchase.

If ORRALEN TECHNOLOGIES LTD agrees that a Paddle transaction should be refunded, the refund is processed through Paddle rather than by ORRALEN TECHNOLOGIES LTD sending the payment directly to the customer.

5. Problems that may justify investigation

Please contact support if you believe that:

• you were charged more than once for the same subscription period;
• a successful payment was completed but Premium access was not provided;
• your subscription status is incorrect;
• a payment or subscription appears to have been processed incorrectly;
• a serious technical problem prevented reasonable use of the paid service;
• a purchase was refunded but your Orralen account still shows an incorrect subscription state; or
• you believe a mandatory refund or withdrawal right applies to your transaction.

Reporting one of these situations does not automatically guarantee a refund.

Where possible, we may first investigate and correct the underlying account, subscription, entitlement, or technical problem.

Refund eligibility is determined according to the applicable payment-provider rules, applicable law, and the circumstances of the transaction.

6. Situations that do not normally create a refund right

Unless applicable law or the payment provider's rules provide otherwise, a refund will not normally be available merely because:

• you changed your mind after purchasing Premium;
• you did not use all or part of the paid subscription period;
• you forgot to cancel before a renewal;
• you stopped using Orralen;
• you uninstalled the Orralen application;
• you purchased Premium and later decided that you no longer need the service;
• a feature is unavailable on an unsupported device or unsupported operating-system version; or
• you request deletion of your Orralen account without separately cancelling an active external subscription.

These examples do not override any mandatory consumer right that applies to you.

7. Cancellation is different from a refund

Cancelling a subscription and refunding a completed payment are separate actions.

Cancelling a subscription normally prevents future renewal.

Unless applicable law or the payment provider provides otherwise, cancellation does not automatically refund the current paid billing period.

Premium access will normally remain available until the end of the already-paid subscription period after an ordinary cancellation.

Google Play subscriptions should normally be cancelled through Google Play.

Paddle subscriptions should normally be cancelled through the Paddle subscription-management process provided for the transaction.

Uninstalling Orralen does not cancel a paid subscription.

Deleting or requesting deletion of an Orralen account does not automatically cancel a Google Play or Paddle subscription.

8. How to contact Orralen about a refund or billing problem

For an Orralen-related payment or subscription problem, contact:

support@languagevoicetutor.com

Please include, where available:

• the email address associated with your Orralen account;
• the payment provider used for the purchase;
• the approximate purchase date;
• a short description of the problem; and
• the order, receipt, or transaction reference if available.

Do not send:

• your full payment card number;
• card security code;
• account password;
• verification code;
• Google Play purchase token;
• authentication token; or
• other account secrets.

We may ask for additional non-sensitive information if it is reasonably necessary to locate and investigate the transaction.

9. Unauthorised transactions

If you believe a Google Play or Paddle transaction was made without your permission, you should report the transaction promptly through the payment provider that processed it.

The provider may require specific information or apply specific reporting deadlines for unauthorised transactions.

You may also contact Orralen support if the transaction is connected with your Orralen account.

We may take reasonable steps to protect or investigate the associated Orralen account.

10. Effect of a refund

If a subscription payment is refunded, Premium access associated with that payment may be ended or revoked.

The timing of the change may depend on when Orralen receives or verifies the updated subscription or transaction status from the payment provider.

A refund does not necessarily delete your Orralen account.

If you also want your account deleted, you must use the Orralen account-deletion process separately.

11. Refund processing time

Refund processing times are controlled primarily by the payment provider and the payment method used.

An approved refund may take additional time to appear in your account after it has been issued.

The timing may depend on:

• Google Play or Paddle;
• your bank or payment provider;
• the original payment method;
• card or payment networks;
• your country or region; and
• other processing requirements.

Where possible, refunds are normally returned through the payment channel used for the original transaction.

12. Mandatory consumer rights

Nothing in this Refund Policy excludes or restricts rights that cannot legally be excluded or restricted.

Depending on your country or region, you may have statutory rights relating to:

• withdrawal;
• refunds;
• defective digital services;
• services that are unavailable;
• services that do not match their description; or
• other consumer remedies.

Where mandatory law gives you greater protection than this Refund Policy, the mandatory law applies.

13. Changes to this Refund Policy

We may update this Refund Policy when payment methods, provider rules, applicable laws, or Orralen subscription arrangements change.

When the policy is updated, the "Last updated" date at the top of this document will be changed.

14. Support

For refund, payment, or subscription questions, contact:

ORRALEN TECHNOLOGIES LTD

Email: support@languagevoicetutor.com