Support

Last updated: 30 August 2026

For help with Orralen - Language Voice Tutor ("Orralen"), contact:

support@languagevoicetutor.com

Support is currently provided by email.

Orralen is operated by ORRALEN TECHNOLOGIES LTD.

What we can help with

We can help with questions or problems relating to:

• Orralen account access;
• registration;
• sign-in;
• password recovery;
• Windows desktop installation;
• Android application access and testing;
• lessons;
• text practice;
• voice practice;
• speech transcription;
• AI tutor responses;
• lesson history;
• progress and achievements;
• the Free plan;
• the 7-day Premium registration trial;
• Premium access;
• subscription status;
• Google Play billing;
• Paddle billing;
• cancellation;
• refunds;
• privacy;
• account deletion;
• data-protection requests;
• bug reports;
• technical problems; and
• inappropriate, harmful, or clearly incorrect AI-generated content.

What to include in your message

To help us investigate your request, please include the information that is relevant to the problem.

This may include:

• the email address associated with your Orralen account;
• whether you are using Windows or Android;
• your operating-system version, if relevant;
• the Orralen app version, if available;
• a short description of the problem;
• what you expected to happen;
• what actually happened;
• the approximate date and time of the problem;
• screenshots or error messages, if useful; and
• whether the issue relates to Google Play or Paddle, if it is a billing problem.

For billing questions, you may also include a non-sensitive order, receipt, or transaction reference if available.

Do not send account secrets

Do not send:

• your password;
• verification codes;
• full payment card details;
• card security codes;
• bank account credentials;
• API keys;
• authentication tokens;
• Google Play purchase tokens;
• secret keys;
• passport or identity-document numbers unless specifically required through an appropriate process; or
• other unnecessary highly sensitive information.

If additional information is required to investigate a problem, support will tell you what is needed.

Windows support

For Windows-related problems, we can help with issues such as:

• downloading the Orralen Windows application;
• installation problems;
• sign-in;
• account access;
• lessons;
• voice and transcription features;
• application errors; and
• Premium status.

When reporting a Windows problem, it may be helpful to include:

• your Windows version;
• Orralen app version;
• the text of any error message; and
• a screenshot where appropriate.

Android support

The Orralen Android application is currently distributed through Google Play Internal testing and is not yet publicly released.

For Android-related problems, we can help with issues such as:

• access to the current testing version;
• sign-in;
• lessons;
• text and voice features;
• notifications;
• Premium status;
• Google Play subscription recognition; and
• application errors.

When reporting an Android problem, it may be helpful to include:

• your Android version;
• device model;
• Orralen app version;
• a screenshot or error message; and
• the Google Account used for Google Play only if needed to identify the correct purchase account.

Do not send your Google Account password or Google Play purchase token.

Premium access problems

Premium access is associated with your Orralen account after the applicable subscription status has been verified.

If you completed a purchase but Premium is not shown correctly, contact support and include:

• the email address associated with your Orralen account;
• whether you purchased through Google Play or Paddle;
• the approximate purchase date;
• the current subscription status shown by the payment provider, if available; and
• a receipt or order reference where appropriate.

Do not send full payment card details or purchase tokens.

We may investigate the Orralen account and subscription status before determining the appropriate next step.

Google Play billing support

Premium subscriptions purchased through the Orralen Android application are processed through Google Play Billing.

Google Play manages the underlying Google Play subscription, including its billing and renewal state.

For issues such as:

• locating a Google Play subscription;
• changing a Google Play payment method;
• cancelling through Google Play;
• Google Play order history; or
• a refund request handled directly by Google,

you may need to use Google Play account or support controls.

You may also contact Orralen support if the problem affects your Orralen account or Premium status.

ORRALEN TECHNOLOGIES LTD may investigate a relevant Google Play transaction and may use the tools made available to developers where appropriate.

Paddle billing support

Premium purchases offered through supported Orralen desktop or web checkout may be processed through Paddle.

For a transaction processed through Paddle, Paddle may handle:

• payment processing;
• receipts;
• invoices;
• recurring billing;
• subscription management;
• cancellation; and
• refunds.

Paddle Buyer Support is available at:

paddle.net

You may also contact Orralen support if the issue relates to:

• your Orralen account;
• Premium access;
• a payment that is not reflected correctly in Orralen; or
• another Orralen service problem connected with the purchase.

Cancellation help

If you want to stop a paid Premium subscription from renewing, cancellation normally needs to be completed through the payment provider used for the purchase.

For Google Play purchases, the subscription should normally be cancelled through Google Play.

For Paddle purchases, the subscription should normally be cancelled through the applicable Paddle subscription-management process.

Uninstalling Orralen does not cancel a subscription.

Deleting or requesting deletion of your Orralen account does not automatically cancel a Google Play or Paddle subscription.

If you are unsure which payment provider is responsible for your subscription, contact:

support@languagevoicetutor.com

Refund help

Cancellation and refunds are separate processes.

Cancelling a subscription does not automatically refund an already completed payment.

Refund eligibility depends on:

• the payment provider;
• applicable provider rules;
• the circumstances of the transaction;
• your country or region; and
• applicable law.

For a Google Play transaction, a refund may need to be requested through Google Play.

For a Paddle transaction, the applicable Paddle refund and buyer-support process applies.

You may contact Orralen support if you need help investigating a payment or Premium-access problem.

Privacy and data-protection requests

For questions about:

• personal data;
• privacy;
• access to personal data;
• correction of personal data;
• deletion;
• restriction or objection to processing;
• account deletion; or
• other data-protection rights,

contact:

support@languagevoicetutor.com

We may need to verify your identity before completing certain requests.

Do not send your password or other account secrets as part of a privacy request.

Account deletion

You may request deletion of your Orralen account through the account-deletion function available in supported Orralen applications.

You may also contact:

support@languagevoicetutor.com

If contacting support by email, you should normally write from the email address associated with your Orralen account.

Account deletion and subscription cancellation are separate processes.

Deleting or requesting deletion of your Orralen account does not automatically cancel an active Google Play or Paddle subscription.

Reporting AI content

If the Orralen AI tutor produces content that is:

• clearly incorrect;
• inappropriate;
• harmful;
• offensive; or
• otherwise problematic,

you may report it through an available feedback function or contact:

support@languagevoicetutor.com

Useful information may include:

• the email address associated with your Orralen account;
• approximate date and time;
• study language;
• lesson topic or situation;
• a short description of what happened;
• copied text; or
• a screenshot where appropriate.

Do not include passwords, verification codes, payment information, or other account secrets in the report.

Reporting technical problems

When reporting a technical problem, please describe the issue as clearly as possible.

Where relevant, tell us:

• which platform you are using;
• what action you were trying to perform;
• what happened;
• whether the problem can be repeated;
• whether an error message appeared; and
• approximately when the problem occurred.

This information can help us investigate the issue more efficiently.

Support response times

Support response times may vary depending on:

• the type of request;
• the complexity of the problem;
• the need to investigate account or payment information;
• the payment provider involved; and
• current support volume.

We aim to review and respond to support requests within a reasonable time.

Some requests, including account deletion, payment investigations, security issues, and data-protection requests, may require additional verification or processing.

Where applicable law requires a specific response period, we will handle the request in accordance with the applicable legal requirement.

Contact

For Orralen support, contact:

ORRALEN TECHNOLOGIES LTD

Email: support@languagevoicetutor.com