AI and Data Disclosure

Last updated: 30 August 2026

Orralen - Language Voice Tutor ("Orralen") uses artificial intelligence, speech recognition, and text-to-speech technologies to provide language-learning features.

Orralen is operated by ORRALEN TECHNOLOGIES LTD.

This page explains in practical terms how AI is used, what information may be processed to provide AI and voice features, and what users should keep in mind when using them.

1. How Orralen uses AI

Orralen uses AI to provide interactive language-learning experiences.

Depending on the lesson and feature you use, AI may help generate:

• tutor responses;
• lesson prompts;
• explanations;
• corrections;
• hints;
• translations;
• exercises;
• feedback;
• conversation responses; and
• lesson summaries.

AI-generated content is intended to support language learning and practice.

2. AI-generated responses can be wrong

AI systems are not perfect.

AI-generated responses may sometimes be:

• inaccurate;
• incomplete;
• repetitive;
• unnatural;
• confusing;
• delayed;
• inappropriate;
• offensive; or
• unsuitable for a particular situation.

An AI tutor may also misunderstand your message, speech transcript, context, or intended meaning.

You should use reasonable judgement when relying on AI-generated content.

Orralen does not guarantee that every AI response will be factually correct or linguistically perfect.

3. Orralen is a language-learning service

Orralen is designed for language learning and practice.

AI-generated responses should not be treated as professional or official advice.

In particular, do not rely on Orralen as a substitute for professional:

• legal advice;
• medical advice;
• financial advice;
• immigration advice;
• employment advice;
• safety-critical advice; or
• other regulated or professional advice.

Orralen is also not an official translation or certification service.

4. Information used to provide AI features

To provide an AI-assisted lesson, Orralen may process information relevant to the lesson.

Depending on the feature, this may include:

• study language;
• language level;
• selected topic;
• selected lesson situation or scenario;
• selected tutor settings;
• learner messages;
• lesson text;
• speech transcripts;
• AI tutor responses;
• corrections and feedback;
• recent lesson context;
• learning settings; and
• technical information needed to provide the feature.

Only information reasonably relevant to operating the requested feature should be used for that purpose.

5. Voice and microphone processing

Voice features are optional.

You may use supported text-based Orralen features without giving Orralen access to your microphone.

If you choose to use voice features, microphone audio may be processed so that Orralen can recognise your speech and continue the lesson.

The process may include:

1. capturing your spoken response;
2. securely transmitting audio for processing;
3. converting speech into text;
4. using the transcript and relevant lesson context to generate an AI tutor response; and
5. generating spoken audio for the tutor response where text-to-speech is enabled.

The exact technical process may vary as Orralen's voice features develop.

6. Raw audio and speech transcripts are different

Raw microphone audio and the text transcript created from that audio are different types of information.

Raw lesson audio is not intended to be stored as normal long-term lesson history.

Audio may be processed temporarily for the time reasonably necessary to provide speech recognition, voice interaction, troubleshooting, security, or another lawful purpose.

Speech transcripts may be retained as text.

Depending on the feature, transcripts may become part of:

• lesson conversation history;
• corrections;
• feedback;
• summaries;
• progress information; or
• other account-linked learning records.

Deleting the original or temporary raw audio therefore does not necessarily delete the text transcript created from it.

More information about retention and account deletion is provided in the Orralen Privacy Policy.

7. Third-party AI and speech providers

Orralen may use third-party service providers to deliver parts of its AI and voice functionality.

These may include providers of:

• artificial intelligence;
• speech-to-text;
• speech recognition;
• text-to-speech;
• cloud hosting;
• infrastructure;
• security; and
• related technical services.

Where necessary to provide a requested feature, relevant lesson information may be transmitted to these providers for processing.

Depending on the feature, this may include:

• learner messages;
• lesson context;
• speech transcripts;
• audio used for speech processing;
• AI prompts needed to generate a response; and
• related technical information.

These providers do not receive your full payment card details from Orralen as part of an AI lesson request.

Orralen does not intentionally provide lesson text, speech transcripts, or raw lesson audio to third parties for those third parties' own targeted advertising.

8. AI processing and your Orralen account

AI lesson processing may use information associated with your Orralen account where that information is relevant to the learning experience.

For example, the service may use your:

• study language;
• level;
• selected lesson topic;
• selected situation;
• learning settings; or
• relevant lesson context.

This allows the AI tutor to respond in a way that is appropriate to the active lesson.

AI is not used by Orralen to make decisions about your eligibility for employment, credit, insurance, housing, immigration status, healthcare, or other similarly significant external decisions.

9. Do not enter unnecessary sensitive information

Language practice can involve realistic conversations, but you should avoid entering real sensitive information when fictional or example information would work just as well.

Please do not intentionally submit unnecessary information such as:

• passport or national identity numbers;
• government identification numbers;
• full payment card details;
• bank account details;
• passwords;
• verification codes;
• API keys or authentication tokens;
• detailed medical records;
• confidential financial records;
• highly sensitive personal information; or
• private information about another person without an appropriate reason.

For example, if you are practising how to book a hotel, open a bank account, visit a doctor, or complete a travel conversation, you can normally use fictional details instead of real confidential information.

10. Information about other people

Do not unnecessarily include private or sensitive information about other people in your lesson conversations.

If you use information relating to another person as part of language practice, you are responsible for making sure you have an appropriate reason to provide that information.

Whenever possible, use fictional names and fictional personal details for practice scenarios.

11. Content safety

Orralen is intended for legitimate language learning and practice.

You must not deliberately use Orralen to create or distribute content that is unlawful or that violates the Orralen Terms of Service.

This includes deliberate misuse involving content that is:

• illegal;
• seriously harmful;
• abusive;
• hateful;
• exploitative;
• sexually exploitative;
• fraudulent;
• deceptive;
• infringing; or
• intended to facilitate harmful or unlawful activity.

Reasonable technical and service controls may be used to protect users and prevent abuse.

12. Safety controls do not guarantee perfect results

Orralen may use technical or operational measures designed to reduce inappropriate or harmful AI output.

However, no automated safety system is perfect.

An AI response may occasionally be inappropriate even when the user's request was legitimate.

If this happens, you can report the response to Orralen.

13. Reporting an AI problem

If an AI response is clearly incorrect, inappropriate, harmful, or otherwise problematic, you may report it through an available Orralen feedback function or contact:

support@languagevoicetutor.com

When reporting an issue, useful information may include:

• the email address associated with your Orralen account;
• the approximate date and time of the lesson;
• study language;
• lesson topic or situation;
• a short description of the problem; and
• a screenshot or copied text where appropriate.

Please do not include your password, verification codes, full payment card details, purchase tokens, API keys, or other account secrets in a report.

14. Technical problems with speech recognition

Speech recognition may sometimes misunderstand a word or sentence.

Accuracy can be affected by factors such as:

• pronunciation;
• background noise;
• microphone quality;
• network quality;
• language selection;
• speaking speed;
• accent; or
• technical limitations of the speech-recognition service.

An incorrect transcript may cause the AI tutor to respond to something different from what you intended to say.

Where the application allows it, you may use text instead of voice if speech recognition is not working reliably.

15. Personal data and privacy

The use of AI does not replace Orralen's obligations concerning personal data.

Information processed through AI and speech features is handled as described in the Orralen Privacy Policy.

The Privacy Policy contains more detailed information about:

• the personal data Orralen processes;
• why it is processed;
• legal bases for processing;
• service providers;
• international processing;
• data retention;
• account deletion;
• security; and
• your data-protection rights.

16. Account deletion and AI lesson data

You may request deletion of your Orralen account using the account-deletion process provided by Orralen.

A completed account-deletion process may delete or anonymise account-linked information, including relevant lesson and conversation information, subject to lawful retention requirements.

Some records may need to be retained where necessary for reasons such as:

• legal obligations;
• security;
• fraud prevention;
• dispute handling; or
• legal claims.

Account deletion is separate from cancellation of a Google Play or Paddle subscription.

17. Changes to AI features

AI, speech recognition, and text-to-speech technologies may change over time.

Orralen may:

• change AI or speech service providers;
• improve or replace AI models;
• add or remove AI features;
• change how lesson context is prepared;
• improve speech-recognition processing;
• improve safety controls; or
• change technical infrastructure.

If a material change affects how personal data is processed, the relevant privacy information will be updated as appropriate.

The "Last updated" date on this page will be changed when this disclosure is updated.

18. Contact

For questions about Orralen's use of AI, speech processing, or related data handling, contact:

ORRALEN TECHNOLOGIES LTD

Email: support@languagevoicetutor.com