Privacy Policy

Last updated: 30 August 2026

This Privacy Policy explains how personal data is collected, used, processed, shared, retained, and protected when you use Orralen - Language Voice Tutor ("Orralen").

Orralen is operated by:

ORRALEN TECHNOLOGIES LTD Registered in England and Wales Company number: 17401638 Registered office: 4th Floor Office, 205 Regent Street, London, England, W1B 4HB, United Kingdom

Support and privacy contact: support@languagevoicetutor.com

ORRALEN TECHNOLOGIES LTD is the data controller for the personal data described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• the Orralen website;
• the Orralen Windows desktop application;
• the Orralen Android application;
• Orralen account features;
• language lessons;
• text and voice practice;
• AI-generated tutor interactions;
• lesson history, progress, and achievements;
• customer support;
• Free and Premium access;
• Premium subscriptions; and
• related service and security operations.

Orralen uses a shared account and backend service across supported applications.

When you sign in with the same Orralen account on supported devices, information such as account status, settings, lesson history, learning progress, achievements, usage limits, trial status, and Premium status may be synchronized.

2. Personal data we may process

The information we process depends on how you use Orralen.

Account and authentication data

We may process:

• email address;
• account identifier;
• registration date;
• account status;
• authentication information;
• password hash;
• password-recovery information where required;
• trial status;
• Free or Premium status;
• subscription and entitlement status.

Passwords are not intended to be stored in readable plain-text form.

Authentication systems use protected authentication data, including password hashes, to verify access to accounts.

Learning profile and settings

We may process information such as:

• study language;
• native or explanation language;
• interface language;
• language level;
• selected tutor;
• selected tutor voice;
• selected topics;
• lesson situations or scenarios;
• learning preferences;
• app settings;
• notification preferences;
• lesson progress; and
• related learning configuration.

Lesson and conversation data

When you use Orralen lessons, we may process and store information such as:

• learner messages;
• lesson text;
• AI tutor responses;
• lesson context;
• speech transcripts;
• corrections;
• hints;
• explanations;
• translations;
• lesson feedback;
• lesson summaries;
• lesson history;
• timestamps;
• progress information;
• achievements; and
• usage events needed to operate the Free, trial, and Premium plans.

This information may be associated with your Orralen account so that supported applications can provide lesson history, progress, and related learning features.

3. Voice, microphone, transcription, and text-to-speech

Voice features are optional.

You can use supported text-based Orralen features without allowing microphone access.

If you choose to use voice features, Orralen may process:

• microphone audio;
• audio format and duration;
• speech-recognition data;
• speech transcripts;
• lesson context;
• related technical information needed to provide the voice interaction.

Audio may be transmitted securely to the Orralen backend and to relevant speech-processing or AI service providers where necessary to recognise speech and provide the lesson.

Raw lesson audio is not intended to be stored as normal long-term lesson history.

Audio may be held temporarily for the time reasonably necessary to process the voice interaction or troubleshoot a specific problem.

A longer period may apply where necessary for security, legal obligations, investigation of a reported technical issue, or another lawful purpose.

Text produced from speech may be treated differently from the original audio.

Speech transcripts, lesson messages, AI tutor responses, feedback, corrections, and lesson summaries may be stored as part of the user's lesson history and account records.

Text-to-speech features may process AI tutor text in order to generate spoken tutor responses.

4. AI processing

Orralen uses artificial intelligence to provide language-learning features.

AI systems may be used to generate:

• tutor responses;
• explanations;
• corrections;
• hints;
• translations;
• exercises;
• lesson feedback; and
• lesson summaries.

To provide these functions, information may be sent to AI or speech-processing service providers.

Depending on the feature, this information may include:

• lesson text;
• learner messages;
• speech transcripts;
• selected language;
• level;
• topic;
• lesson situation;
• relevant recent conversation context;
• learning settings; and
• other information necessary to generate the requested response.

If you use voice features, audio may also be processed for speech recognition.

The Orralen AI tutor is intended for language learning and does not make legal, financial, medical, employment, immigration, credit, or other similarly significant decisions about users.

AI-generated content may be inaccurate or incomplete.

Please avoid intentionally entering highly sensitive personal information into lesson conversations unless it is genuinely necessary for your language practice.

Problematic or inappropriate AI-generated content can be reported using available feedback features or by contacting support@languagevoicetutor.com.

5. Notification data

The Android application may use local notifications for learning reminders.

Local notifications are scheduled and displayed by the user's device.

Notification preferences and reminder times may be stored on the device or in Orralen account settings where supported.

The Android application does not currently use Firebase Cloud Messaging for remote push notifications.

You can disable notifications through Orralen settings where available or through your device settings.

6. Device, diagnostic, and security data

We may process technical information needed to operate, protect, and troubleshoot Orralen, including:

• application version;
• operating system;
• platform;
• device type;
• error and diagnostic information;
• crash information;
• service requests and responses;
• timestamps;
• security events;
• abuse-prevention information;
• IP address; and
• approximate network or location information derived from an IP address where reasonably necessary.

We may use this information to:

• keep Orralen working;
• investigate technical problems;
• protect accounts;
• prevent fraud or abuse;
• protect subscriptions and payments;
• improve reliability;
• monitor service availability; and
• comply with legal or security obligations.

7. Website analytics and advertising measurement

The Orralen website may use analytics, advertising, and conversion-measurement technologies where these features are enabled.

These may include Google Analytics, Google Ads, and related Google measurement tools.

Depending on the configuration and your consent choices, information processed may include:

• pages visited;
• approximate location derived from IP address;
• browser type;
• device type;
• referring website;
• campaign source;
• advertising click information;
• cookie identifiers;
• similar online identifiers;
• website performance events; and
• conversion events.

This information may be used to:

• understand website traffic;
• measure website performance;
• understand how visitors find Orralen;
• measure advertising campaigns;
• measure downloads or visits to important pages;
• improve website content;
• prevent abuse; and
• evaluate marketing effectiveness.

We do not intentionally provide lesson messages, speech transcripts, raw lesson audio, passwords, or full payment card numbers to Google Analytics or Google Ads for advertising purposes.

Orralen applications do not currently display third-party advertising.

8. Cookies and similar technologies

The Orralen website may use cookies or similar technologies for purposes such as:

• essential website operation;
• security;
• remembering privacy choices;
• analytics;
• performance measurement;
• advertising measurement; and
• marketing where enabled.

Where required by applicable law, non-essential analytics and advertising technologies are not used until the required consent has been obtained.

Where cookie controls are available, you may use them to accept or reject non-essential technologies.

You may also control or delete cookies through your browser settings.

Rejecting non-essential cookies should not prevent normal access to the main public content of the Orralen website, although some analytics or advertising measurement functions may no longer work.

9. Support data

If you contact Orralen support, we may process information such as:

• your email address;
• account information needed to identify the account;
• the content of your support message;
• technical details related to the problem;
• screenshots or files you choose to provide;
• subscription or transaction references where needed to investigate a billing issue; and
• correspondence relating to your request.

Please do not send:

• passwords;
• verification codes;
• full payment card details;
• API keys;
• authentication tokens;
• Google Play purchase tokens; or
• other account secrets

through ordinary support messages unless we specifically provide a secure process for that information.

10. Payment and subscription data

Payment processing depends on the channel through which Premium is purchased.

Google Play

Premium subscriptions purchased through the Orralen Android application are processed using Google Play Billing.

Google processes the payment using the payment information associated with the user's Google account.

ORRALEN TECHNOLOGIES LTD does not receive or store the user's full payment card number from Google Play.

Orralen may receive or process billing-related information required to verify and maintain Premium access, including:

• payment provider;
• product identifier;
• subscription identifier;
• purchase token or purchase reference;
• subscription status;
• transaction status;
• purchase status;
• renewal information;
• expiration information;
• cancellation status; and
• refund or revocation information where applicable.

Orralen verifies relevant Google Play subscription information before the backend updates Premium access.

A successful payment screen on the Android device does not by itself permanently grant Premium.

Premium status is maintained by the Orralen backend after the applicable subscription state has been verified.

Paddle

Premium purchases offered through supported desktop or web payment flows may be processed through Paddle.

For transactions processed through Paddle, Paddle acts as the seller or Merchant of Record for the payment transaction under its applicable terms.

Paddle may process information needed for:

• checkout;
• payments;
• payment methods;
• taxes;
• receipts and invoices;
• recurring billing;
• subscription management;
• cancellations;
• refunds; and
• fraud prevention.

ORRALEN TECHNOLOGIES LTD does not need to receive or store the user's full payment card number in order to maintain Orralen Premium access.

Orralen may receive limited information from Paddle needed to identify and maintain the subscription and associated Premium entitlement.

Separate payment channels

Google Play and Paddle are separate payment providers.

Orralen may store information identifying which provider is responsible for a subscription and the subscription state required to maintain Premium access.

Payment providers process payment information according to their own privacy notices, terms, and legal obligations.

11. How we use personal data

We may use personal data to:

• create and manage Orralen accounts;
• authenticate users;
• recover or change account access;
• provide language lessons;
• generate AI tutor responses;
• provide voice features;
• transcribe speech;
• generate spoken tutor responses;
• save settings;
• save lesson history;
• maintain learning progress;
• maintain achievements;
• synchronize supported information across devices;
• provide the 7-day Premium registration trial;
• provide the Free plan;
• count Free plan lesson usage;
• provide and verify Premium access;
• verify subscription status;
• process subscription lifecycle information;
• provide local learning reminders;
• answer support requests;
• process account-deletion requests;
• diagnose technical problems;
• prevent fraud and abuse;
• protect users and the service;
• investigate security incidents;
• maintain service reliability;
• measure website usage;
• measure advertising where enabled and permitted;
• improve Orralen;
• meet accounting and payment obligations;
• establish, exercise, or defend legal claims; and
• comply with applicable law.

12. Legal bases for processing

The lawful basis depends on the type of information and why it is being processed.

Performance of a contract

We may process personal data where it is necessary to provide Orralen or take steps requested by you.

This may include processing needed to:

• create and operate your account;
• authenticate you;
• provide lessons;
• provide AI features;
• provide requested voice and transcription features;
• maintain learning history and settings;
• provide Free, trial, or Premium access;
• provide subscription-related service functions; and
• respond to service requests.

Legitimate interests

We may process personal data where this is necessary for legitimate business interests and those interests are not overridden by your rights and interests.

These interests may include:

• securing Orralen;
• preventing fraud and abuse;
• protecting accounts;
• diagnosing technical problems;
• maintaining service reliability;
• improving product quality;
• managing support;
• protecting ORRALEN TECHNOLOGIES LTD's legal rights; and
• understanding general service performance.

Legal obligations

We may process or retain information where necessary to comply with legal obligations, including obligations relating to:

• tax;
• accounting;
• payments;
• consumer protection;
• lawful requests from authorities;
• legal claims; and
• other regulatory requirements.

Consent

Where consent is legally required, we may rely on your consent.

This may apply, for example, to:

• non-essential website analytics cookies;
• advertising cookies;
• certain marketing or measurement technologies; or
• other optional processing where applicable law requires consent.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not make processing carried out before withdrawal unlawful.

13. Sharing personal data

We may share personal data only where reasonably necessary for the purposes described in this Privacy Policy.

Categories of recipients may include:

• cloud hosting and infrastructure providers;
• authentication and account-service providers;
• email providers;
• AI service providers;
• speech-recognition and transcription providers;
• text-to-speech providers;
• technical monitoring and diagnostic providers;
• analytics providers;
• advertising and marketing-measurement providers where enabled;
• payment and subscription providers;
• Google Play services;
• Paddle;
• customer-support providers;
• accountants, lawyers, and other professional advisers where necessary;
• regulators, courts, law-enforcement bodies, or public authorities where legally required; and
• parties involved in protecting Orralen, users, ORRALEN TECHNOLOGIES LTD, or others from fraud, security threats, or unlawful activity.

We do not sell personal data.

We do not intentionally provide lesson text, speech transcripts, or raw lesson audio to third parties for those third parties' own targeted advertising.

Service providers that receive information in order to operate Orralen are expected to process it under the applicable contractual and legal requirements.

14. International processing and transfers

Orralen is an international online service and some service providers may process personal data outside the United Kingdom.

The country in which information is processed may depend on the service provider, infrastructure, and feature being used.

Where UK data protection rules for international transfers apply, ORRALEN TECHNOLOGIES LTD will only make or permit a restricted transfer where an appropriate lawful transfer mechanism is available.

Depending on the circumstances, this may include:

• UK adequacy regulations;
• appropriate contractual safeguards;
• the UK International Data Transfer Agreement;
• an applicable UK Addendum to approved contractual clauses; or
• another mechanism permitted by applicable data protection law.

Additional technical and organisational protections may also be used where appropriate.

You may contact support@languagevoicetutor.com if you have a question about international processing of your personal data.

15. Data retention

We do not intend to keep personal data indefinitely.

Retention depends on the type of information, why it is needed, account status, legal requirements, and applicable provider obligations.

Account information

Account and profile information may normally be retained while an Orralen account remains active and for any additional period reasonably necessary to complete account closure, resolve disputes, protect security, or meet legal obligations.

Lesson information

Lesson messages, transcripts, summaries, progress, settings, achievements, and related learning information may be retained while the account remains active so that Orralen can provide lesson history and learning features.

This information may be deleted or anonymised as part of a completed account-deletion process, subject to necessary retention exceptions.

Raw lesson audio

Raw lesson audio is not intended to be retained as normal long-term lesson history.

It may be processed temporarily to provide speech recognition or other requested voice functions.

Longer retention may occur where reasonably necessary to investigate a specific technical or security issue or where required by law.

Support information

Support communications may be retained for a period reasonably necessary to resolve the request, maintain an appropriate support record, prevent abuse, handle disputes, and meet legal obligations.

Security and technical information

Security, diagnostic, and abuse-prevention information may be retained for a period reasonably necessary to investigate incidents, protect the service, detect repeated abuse, and comply with legal obligations.

Payment and subscription records

Subscription, transaction, refund, cancellation, payment-reference, entitlement, and related billing records may be retained where necessary for:

• accounting;
• tax;
• fraud prevention;
• payment reconciliation;
• disputes;
• chargebacks;
• legal claims; and
• other legal obligations.

Account deletion does not necessarily require deletion of records that ORRALEN TECHNOLOGIES LTD is legally or legitimately required to retain.

Analytics and advertising data

Where analytics or advertising services are used, data may be retained according to our configured settings, the applicable provider settings, consent choices, and legal requirements.

We periodically review whether information continues to be required.

16. Account deletion

You may request deletion of your Orralen account.

Account deletion can be requested using the account-deletion function provided in supported Orralen applications.

You may also contact:

support@languagevoicetutor.com

If contacting us by email, you should normally use the email address associated with your Orralen account.

Do not send your password, verification codes, full payment card details, purchase tokens, or other account secrets as part of an account-deletion request.

We may need to verify your identity before completing a deletion request.

Submitting a deletion request does not itself immediately delete the account.

The request must be processed through the Orralen account-deletion workflow.

Once account deletion is completed, personal information may be deleted or anonymised as appropriate.

This may include:

• account-identifying information;
• profile information;
• settings;
• lesson history;
• lesson and conversation information;
• learning progress; and
• achievements.

Some information may remain where retention is necessary for:

• legal obligations;
• tax and accounting records;
• subscription and payment history;
• refunds;
• chargebacks;
• fraud prevention;
• security investigations;
• dispute handling;
• legal claims; or
• other lawful purposes.

Deleting the Orralen application from a Windows computer or Android device does not delete your Orralen account.

Deleting or requesting deletion of your Orralen account does not automatically cancel a subscription managed by Google Play or Paddle.

To prevent future subscription charges, you should separately cancel the subscription through the payment provider through which it was purchased.

17. Your data protection rights

Depending on applicable data protection law and the circumstances of the processing, you may have rights including:

• the right to be informed about how your personal data is used;
• the right to request access to your personal data;
• the right to request correction of inaccurate personal data;
• the right to request deletion of personal data;
• the right to request restriction of certain processing;
• the right to object to certain processing;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent; and
• the right to complain to a competent data protection authority.

These rights are not absolute in every situation.

A request may be limited or refused where permitted by applicable law.

We may need to verify your identity before responding to a rights request.

To make a privacy or data-rights request, contact:

support@languagevoicetutor.com

18. Right to object

Where ORRALEN TECHNOLOGIES LTD relies on legitimate interests as the lawful basis for processing personal data, you may have the right to object to that processing.

You may also object to the use of personal data for direct marketing.

To raise an objection, contact:

support@languagevoicetutor.com

We will consider the request in accordance with applicable data protection law.

19. Complaints

If you have concerns about how ORRALEN TECHNOLOGIES LTD processes your personal data, please contact:

support@languagevoicetutor.com

We will try to investigate and resolve the issue.

Because ORRALEN TECHNOLOGIES LTD is established in the United Kingdom, you may also have the right to complain to the UK Information Commissioner's Office.

Information Commissioner's Office United Kingdom Website: ico.org.uk

Depending on where you live, you may also have the right to contact another competent data protection authority.

20. Security

We use reasonable technical and organisational measures designed to protect personal data.

Depending on the information and system involved, these measures may include:

• encrypted network connections;
• protected authentication;
• access controls;
• password hashing;
• server-side subscription verification;
• restricted administrative access;
• security monitoring; and
• measures designed to prevent fraud and abuse.

No internet-connected service can guarantee absolute security.

You are responsible for keeping your Orralen account credentials secure and for using a reasonably secure device and network.

If you believe your Orralen account has been compromised, contact support@languagevoicetutor.com.

21. Children

Orralen is not specifically directed at children under 13.

If you are below the age at which you may independently consent to the use of an online service under the law applicable to you, you should use Orralen only with the involvement and permission of a parent or legal guardian where required.

We do not intentionally ask children to provide unnecessary sensitive personal information.

If you believe that a child has provided personal data to Orralen in circumstances that may not comply with applicable law, contact:

support@languagevoicetutor.com

22. Changes to this Privacy Policy

We may update this Privacy Policy when necessary.

For example, we may update it when:

• Orralen features change;
• supported platforms change;
• data processing changes;
• payment methods change;
• service providers change;
• legal requirements change; or
• our business operations change.

When the Privacy Policy is updated, the "Last updated" date at the top of the document will be changed.

Where applicable law requires additional notice or consent for a material change, we will provide it.

23. Contact

For privacy questions, data-protection rights requests, account-deletion questions, or other privacy concerns, contact:

ORRALEN TECHNOLOGIES LTD 4th Floor Office, 205 Regent Street London, England, W1B 4HB United Kingdom

Company number: 17401638

Email: support@languagevoicetutor.com